Shipping Policy
Shipping Policy
Delivering the authentic treasures of Kashmir safely to your doorstep.
Thank you for choosing Vadi Roots. We are dedicated to delivering the authentic essence of Kashmir—our premium dry fruits, heritage clothing, and hand-cut arts & crafts—safely to your doorstep. Every order is carefully packed and dispatched directly from our bases in Anantnag, Jammu and Kashmir and Mumbai, Maharashtra.
1. Shipment Processing Time
All orders are processed and packed within 1 to 3 business days (excluding Sundays and regional public holidays) after receiving your order confirmation email.
Because our products include delicate hand-woven clothing and fragile artisanal crafts, extra care is taken during packaging to ensure they survive transit in pristine condition.
You will receive another notification when your order has officially shipped, along with a live tracking link.
2. Domestic Shipping Timelines & Estimates
We partner with reliable national courier networks (including Blue Dart, Delhivery, Expressbees, and India Post) to ensure safe passage out of the valley. Estimated delivery times depend heavily on your location:
| Delivery Zone | Estimated Delivery Time |
|---|---|
| Metros & Major Cities (Delhi, Mumbai, Bangalore, etc.) | 7 to 8 business days |
| Rest of India (Tier-2 & Tier-3 Cities) | 8 to 10 business days |
| Remote Areas & Special Zones (North-East, Island territories) | 10 to 12 business days |
Weather & Terrain Disclaimer: Due to the unique mountainous geography of Anantnag and the greater Kashmir valley, shipments can occasionally face minor transit delays caused by extreme weather conditions or highway closures. We appreciate your patience during these rare occurrences.
3. Shipping Charges
- Standard Shipping: Shipping rates are calculated dynamically at checkout based on the total weight of your package and your delivery pincode.
- Free Shipping: We are happy to offer free standard shipping on all domestic orders above ₹2,999.
4. Cash on Delivery (COD) Policy
COD is available for select pin codes across India for an additional handling fee of ₹50.
To avoid accidental shipments, our customer support team may reach out to you via call or WhatsApp to confirm your COD order before dispatching it.
5. Delivery Exceptions & Loss in Transit
1. Check Tracking Updates: Day 1 after expected window.
If your order has not arrived within the estimated timeframe, check the tracking link provided in your email for any carrier-issued exceptions or route alerts.
2. Report Missing Shipments: Within 3 days.
If the tracking status shows "Delivered" but you have not received it, or if it has been stuck in transit without updates for over 5 days, contact our team immediately at support.
3. Inspect on Arrival: Immediate.
Upon receiving the parcel, check the outer packaging seal. If the package appears severely torn, crushed, or tampered with, take a photo/video before opening it and notify us within 3 days.
6. Contact Information
For any queries regarding your shipment, tracking details, or a delayed package, please get in touch with our logistics desk:
Address: C/O Mirpora Khul Chohar, Ranipor Shangus, Anantnag, Jammu and Kashmir, 192201
Email: care@vadiroots.com
WhatsApp/Phone: +91 98209 15311