Refund Policy

Please read our return, replacement, and refund policies carefully.

At Vadi Roots, we take immense pride in delivering authentic, premium-quality Kashmiri products directly from the valley to your home. Because our collection features delicate hand-knitted textiles, authentic handicrafts, and perishable organic dry fruits, we enforce a strict but fair return and refund timeline to maintain our high standards.

1. Eligibility Criteria for Returns

To qualify for a return or exchange, your item must meet the following conditions:

• The request must be raised within 3 days of the delivery date shown on the website.
• The item must be unused, unwashed, unaltered, and in the exact same condition that you received it.
• It must be in its original packaging with all tags, labels, and authentic seals intact.

2. Non-Returnable and Non-Refundable Items

Due to hygiene, safety, and the artisanal nature of our products, certain items cannot be returned:

• Perishable Goods: Premium dry fruits, saffron, and spices cannot be returned or refunded once opened, unless they arrived explicitly damaged or spoiled.
• Custom Orders: Any customized attire or custom-crafted art pieces made specially to your specifications.
• Sale Items: Items purchased during clearance or promotional flash sales are final sale.

3. Damaged, Defective, or Incorrect Items

We meticulously quality-check every shipment leaving our base in Anantnag. However, if your order arrives damaged during transit or if you receive the wrong product:

• You must contact us within 3 days of delivery.
• You must provide clear photographic or video evidence of the damage and the outer packaging.
• Upon verification, we will arrange a free replacement or issue a full refund.

4. The Refund Process

Once your 3-day request is accepted and the item is shipped back to us, here is how the process works:

1. Inspection: 2-3 business days.

Once your return package arrives at our warehouse, our team will inspect it to ensure it matches the required return conditions.

2. Approval Status: Email Notification.

We will send you an email or SMS notification to confirm that we have received your item and inform you whether your refund has been approved or rejected based on the inspection.

3. Payment Reversal: 5-7 business days.

If approved, your refund will be processed automatically. The credit will be applied to your original method of payment (Credit/Debit Card, UPI, or Net Banking) within standard banking timelines.

Note on Shipping Costs: Unless the return is due to our error (wrong item or transit damage), the customer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.

5. Contact Us for Return Requests

To initiate a return or refund under our 3-day policy, please reach out to our team with your order number:

Address: C/O Mirpora Khul Chohar, Ranipor Shangus, Anantnag, Jammu and Kashmir, 192201
Email: care@vadiroots.com
WhatsApp/Phone: +91 98209 15311